Who is Silversea Cruise Sale?
Silversea Cruise Sale is an online cruise division of Bon Voyage Travel, a travel agency founded in 1976 in Tucson Arizona. Bon Voyage is a preferred agency of Silversea. You can read more about why Silversea loves us here.
Why should I book my cruise through you instead of the cruise line?
With 35 years leading the travel industry and more than 5 billion dollars in buying power, we are able to bring you the best deals and often offer additional amenities. If you find a better price, we are happy to match it with our Low Price Guarantee.
We are able to provide what the cruise line reservation center can and more, like finding you the best airfare, booking pre/post hotel deals, providing more shore excursion options, offering travel insurance and answering any questions you may have. We are able to give personal service and take care of all the details for you. When you book with us, you will have peace of mind as you talk with one person throughout the process: before you leave, during your trip and after you return.
Where are you located and how many employees do you have?
Our headquarters are located in Tucson, Arizona. We have about one-hundred agents, with about seven dedicated agents who specialize in Silversea cruises. You can meet our online dedicated agents by clicking here.
Do you charge booking fees?
No, we do not charge booking fees.
Is Cruising Expensive?
Going on a Silversea cruise is one of the best ways to get a great vacation for a great value. Your all-inclusive cruise fare on Silversea will include onboard gratuities, beverages including fine wines, in-room bar, room service, complimentary shore-side events on select voyages, complimentary guided excursions ashore on Silversea Expeditions aboard Silver Explorer and complimentary transportation into town in most ports of call. Contact our agents for the best deals on Silversea cruises.
Will I be bored?
There is so much to do on Silversea; you'll be far from bored. The list of on-board activities is extensive, and includes: afternoon tea, boutique shopping, culinary demonstrations, dance classes, seminars, exercise classes, golf putting, matinee movies, spa treatments, wine tastings and more! Nighttime entertainment is available as well. You can start with a cocktail at one of the bars, go to dinner at one of the several restaurants and then head to the Show Lounge to watch a production or a celebrated pianist perform. If you prefer, try your luck at roulette or take in a movie under the stars! Plus, you also get the added adventure of exploring many exciting ports of call.
Will I get seasick?
Your cruise is designed to travel the calmest waters, and the ships have stabilizers and advanced weather information to ensure the smoothest travel possible. If you are concerned about motion sickness, visit your doctor before you cruise and they will be able to inform you of effective preventative medications to combat unwanted symptoms. Ask our travel agents to book you in a room that is at the lowest and most centralized section of the vessel to reduce your chances of feeling discomfort.
Is cruising safe?
Cruise ships are very safe. Congress passed the Cruise Vessel Security and Safety Act in 2010, and if you have questions safety information is readily available to passengers. Cruise ships adhere to very strict security guidelines and practices. If you are concerned you may want to consider travel insurance. Travel insurance policies can cover a variety of situations depending on the policy you're purchasing. To learn more, talk to your travel agent. Ships are equipped with security cameras and have sophisticated security departments to handle any issues that come up on board.
Can I get a special diet?
If you have special dietary requirements, Silversea will make every attempt to accommodate your requests. Please advise Silversea of your needs on the Guest Information Form at least 75 days prior to sailing. Notification should be sent to Silversea's Special Services Department.
What should I pack?
During the day, "country club casual" or resort wear is the norm, with men tending to wear collared shirts and slacks/shorts, and women in blouses, slacks/shorts or day dresses. At 6 p.m., clothing can shift to be more formal depending on the day. Silversea has casual, informal and formal evenings. Shorter cruises have fewer formal evenings (sometimes just one). Casual dress includes the resort wear described above. Informal dress includes dresses or pantsuits for ladies and jackets for the gentlemen (tie is optional, but many men do wear them). Formal dress includes evening gowns, cocktail dresses or dressy pantsuits for women, and tuxedos or dark suit for men.
If you prefer informal dress for dining in the evening, Silversea's ships have less formal options, like the Pool Grille on the Silver Spirit or the La Terrazza. You may also dine in the privacy of your own suite.
Before the Cruise
Will I be able to change currency on board?
It is a good idea to exchange some of your funds at a bank before leaving home. Most international airports also exchange funds, though they often charge higher exchange fees. In certain ports of call there will be a local bank representative on board to exchange funds into the currency of the host country.
Do I need Inoculations and/or Visas for my voyage?
These details vary from destination to destination; please check with the appropriate consulate for specific visa requirements. Consult your healthcare professional for any inoculations you may require, or contact the Centers for Disease Control & Prevention (CDC) toll-free at 1-800-CDC-INFO (1-800-232-4636) or online at www.cdc.gov/travel. You can call our agents to get information on your specific sailing.
How many formal nights are on my cruise, and what type of clothing is worn?
For Silversea Expedition guests sailing aboard the Silver Explorer, casual resort wear is appropriate at all times when on board, with the exception of two evenings when Informal attire is required. For men, this means a jacket, tie optional.
Does Silversea offer tuxedo rental service?
No, however the onboard Boutique has a limited selection of formal wear attire for purchase.
How can I pre-arrange my spa appointments?
Most spa and salon appointments can be made 60 days before your cruise departs. For Silversea Expedition guests sailing aboard the Silver Explorer, salon and spa appointments cannot be made in advance. Contact our agents if you need any assistance arranging your appointments.
Is there a charge for cancelling spa/salon appointments?
Appointments must be cancelled or rescheduled at least 24 hours in advance of the scheduled appointment time to avoid a full charge for the service.
Where will I be met when arriving at the airport?
Guests should confirm this information in their Final Cruise Documents. If your reservation includes Airport to Hotel transfers or Airport to Pier transfers, typically you will be met at the baggage claim area by an official Silversea representative.
Are children permitted aboard Silversea's ships?
Minors under the age of 18 must be accompanied by a parent or other responsible adult over the age of 21. Silversea cannot accommodate infants under the age of six months. Guests must notify Silversea of any children between the ages of six months and one year who will be sailing on board the ship. A signed and notarised waiver will be required for all children between these ages. Silversea reserves the right to limit the number of children less than three years of age.
All Inclusive/Shore Excursion Details
What's included in my all-inclusive fare?
Silversea's All-Inclusive Value includes onboard gratuities, complimentary beverages served throughout the ship (including fine wines, champagnes, spirits, beer, bottled water, specialty coffees and soft drinks), in-room bar and refrigerator stocked with your preferred beverage selections, complimentary 24-hour room service and in-suite dining served course-by-course from The Restaurant (however, Aboard the Silver Explorer expedition ship: select suites have verandas or French balconies; production shows and in-suite dining are not offered), complimentary shore-side events on select voyages, complimentary guided excursions ashore on Silversea Expeditions aboard Silver Explorer and complimentary transportation into town in most ports of call.
When are shore excursions available to book?
Shore excursions are available to book in advance online 120 to 7 days prior to sailing or through your travel agent, and in person once on board. You can also find additional shore excursions at great prices by clicking here.
Is there a charge for cancelling booked excursions?
In most cases, excursion fares are not refundable if cancelled within 36 hours of tour departure, but the cancellation policy varies by excursion. Please read all excursion descriptions and details carefully. Penalty charges may be incurred for bookings cancelled after the stated deadline.
Shore excursions for my voyage itinerary are not yet available. Is it possible to see shore excursions that might be offered in these ports?
Yes, you can go online to the Silversea site and search for your selected port alphabetically, or contact us and we can assist you. You can also find additional shore excursion options on our affiliate partner's site by clicking here.
What is Silversea's smoking policy?
2012 Smoking Policy
At Silversea, the comfort, enjoyment and safety of all guests is paramount. Most areas on board are non-smoking, however there are certain areas where cigarette smoking is permitted: specifically designated tables in some bars and lounges and specifically designated outside areas on the open deck. Cigar and pipe smoking are only permitted in the Connoisseur's Corner and in specifically designated outside areas on open Decks 9 and 10 aboard Silver Shadow, Silver Whisper and Silver Spirit, and open Deck 9 aboard Silver Cloud and Silver Wind. Aboard the Silver Explorer, most are non-smoking, however cigarette, cigar and pipe smoking are permitted in The Connoisseur's Corner and in specifically designated outside areas on open decks 5 and 6. As a safety precaution, smoking is not permitted on any guest suite veranda or balcony. Silversea kindly requests that guests observe the non-smoking areas.
2013 Smoking Policy
In consideration of evolving consumer trends, and to further promote a safe, comfortable and enjoyable environment for all Silversea guests, staff and crew, an updated smoking policy will go into effect for voyages departing after 1 January 2013.
- Smoking is not allowed in most areas of Silversea ships, including:
- Guest suites and guest suite verandas (including suites, staterooms, verandas and balconies on Silver Explorer)
- The Bar (main bar)
- Pool Bar (except at specifically designated tables)
Cigarette, cigar and pipe smoking is permitted in the following areas:
The Connoisseur's Corner and in specifically designated outside areas. These areas include designated tables outside of the Panorama Lounge, La Terrazza and the Pool Bar, as well as on open Decks 9 and 10 aboard Silver Shadow, Silver Whisper and Silver Spirit, open Deck 9 aboard Silver Cloud and Silver Wind, and open Deck 6 aboard Silver Explorer. Silversea kindly requests that guests observe the non-smoking areas.
On Board and Dining Services
Are there any children's programs or babysitting services on board?
Although Silversea accepts guests over the age of six months, there are no special programs for children on board. Silversea does not provide for the care, entertainment and supervision of children.
Is there laundry service on board?
Laundry service is complimentary for certain suite categories and for those Venetian Society members who have reached certain reward levels. A self-service launderette offers washing machines, dryers, irons and laundry supplies, allowing you to limit the amount of cruise luggage needed, especially for longer voyages. Complete valet services, including laundry, pressing and dry cleaning, are available at an additional charge and may be arranged through your butler.
What is the electricity voltage in my suite?
For your convenience, 110-volt (American current) and 220-volt (European current) outlets are provided in your suite, accommodating small appliances without the use of adapters or electric converters. The Silver Explorer has only 220 volt/60 Hz AC power and accepts Europlug or Type C plugs. A hair dryer is provided in each suite.
Are there irons available?
Irons are available in the launderette.
Can I get a cash advance on the ship?
A cash advance of $1,000 per suite, per day is permitted on board. There is a 2% fee for onboard cash advances.
Are newspapers available onboard?
You will receive a complimentary satellite world news summary delivered daily to your suite. In addition, Silversea's optional SilverNews service offers, for purchase, a daily delivery of your choice of over 600 popular newspapers from more than 70 countries and in 40 languages. Publications are available within hours of original printing. The Library has a selection of newspapers for guests to read in that venue.
Are dining tables and seating times assigned?
The main dining room aboard all Silversea ships, The Restaurant, has an Open Seating arrangement, which means no assigned dining time or table. Arrive at your leisure and dine with the friends of your choice.
Does The Restaurant have tables for two?
Yes, however numbers are limited. Please discuss your dining preferences with the Maitre'd once on board.
May I make reservations in the specialty restaurants prior to embarkation?
Dining reservations may only be made once on board. However, Le Champagne may be reserved in advance if reserving the entire venue for a private event.
Will there be Gentlemen Hosts be on my cruise?
Distinguished gentlemen are available as dinner companions or dance partners on select longer sailings. Contact your cruise specialist to find out which voyages have Gentlemen Hosts.
I would like to golf during my cruise. Can Silversea arrange tee times?
Yes, you can contact the Silver Shore Concierge in advance of your voyage or ask your agent to contact them. A service charge of $100 per port will apply. This non-refundable charge will be credited to the cost of your final arrangements. Once on board, visit the Shore Concierge desk.
I have allergies. Can special detergent be used to wash my sheets and towels?
Silversea can notify Housekeeping Services of your preferences. You can email [email protected] in advance of you cruise, or ask our agents to make arrangements.
Is there Internet service on board?
Yes. All Silversea ships are equipped to offer wireless (Wi-Fi) Internet access. You can use your own laptop to surf the Internet and check emails at Wi-Fi locations throughout the ship, or from the comfort and privacy of your suite. Computers, email and Internet access are also available on board at the Internet Caf\E9. However, it is important to understand that telecommunication services while at sea are via satellite, and will perform differently than high-speed connections on land. Internet access is not guaranteed at all times, and satellite communications are also affected by weather and the ship's location.
What is the charge for Internet service?
The same rates apply no matter where you are accessing the internet onboard. All charges are posted directly to your onboard account. No credit is given for unused minutes. Rates shown are in US dollars and are subject to change.
- Basic Rate: $0.50 per minute (pay as you go)
- Time Plan 1: 100 minutes for $45 ($0.45 per minute)
- Time Plan 2: 250 minutes for $85 ($0.34 per minute)
- Time Plan 3: 1000 minutes for $250 ($0.25 per minute)
Is there cell phone service on the ship?
Yes, you will be able to make and receive phone calls, text messages and other select data services on your cell phone, however your phone service provider will bill you for calls and/or messages, which may appear as roaming charges. Please note that mobile phone service is sporadic at best while in the Arctic.
How can someone contact me on the ship?
In the case of an emergency back home, friends and family should not call your mobile phone. The Shore-to-Ship number provided in your Final Cruise Documents is the best way to reach you while aboard ship.
How many passengers does each Silversea ship accommodate?
Silver Cloud and Silver Wind each accommodate 296 guests. Silver Shadow and Silver Whisper each accommodate 382 guests. Silver Spirit accommodates 540 guests and the expedition ship, Silver Explorer, accommodates 132 guests.
What is the square footage of each suite?
Suite dimensions may vary by ship. To find the details of your ship, please contact our agents.
Can we have 3 passengers in a suite?
Certain suites can accommodate a third guest. If you would like a room that accommodates three people, please let your agent know at your time of booking.
Health and Medical
Is there a doctor on board?
Each Silversea ship is equipped with a Medical Centre, which is customarily staffed by a doctor and nurse on 24-hour call when at sea. When docked, supplementary emergency care may also be obtained through local medical facilities. Guests may be charged for medical services and for medications used for their medical treatment. The Medical Centre is not intended or designed to provide on-going treatment of pre-existing conditions or for extended critical care, and Silversea is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel.
Are there wheelchairs on board for general use by guests?
Guests who rely upon wheelchairs must bring their own. Please note that not all shore excursions are suitable for guests with impaired mobility.
Are there medical conditions that must be disclosed to Silversea?
All guests are required to report in writing to Silversea at the time their reservation is made:
- Any physical or mental condition that may require medical or professional treatment or attention during the voyage
- Any condition that may render the guest unfit for travel, or that may require special care or assistance
- Any condition that may pose a risk or danger to the guest or anyone else onboard the ship
- Any condition that may require oxygen for medical reasons
- Any intention or need to use a wheelchair aboard ship.